About Us

About Us

About Our Business

Over the last 18 years, the PC DREAMS owner has constructed, sold and repaired thousands
of computers.
From simple home computers to industrial networks of hundreds of computers. We have
installed and serviced them all.
We know you have a large investment in your computers. We treat every computer in our shop
as if it were our own. Each computer is handled with care and respect.

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Our Policy
The following is a copy of our policy statement that is given to everyone who leaves their
computer in our care:

Data security comes first
Most computers have irreplaceable data stored on their hard disk drives. We do everything in
our power to insure the integrity of your data.
Data or program loss can happen due to equipment failure or other reasons out of our control.
We always recommend you keep backups of all your valuable data.

Confidentiality is a Promise
Your personal and business files are safe with us. We never read, copy or divulged any of our
client’s information. With clients like banks, law enforcement, government agencies, doctors,
psychiatrists, lawyers and just plain folks, we NEVER pry into their affairs.
And that’s a Promise!

We keep you informed
If during our repair analysis, we discover problems that were not apparent at first look, we will
contact you before repairs are initiated.
Occasionally, during shop analysis, we uncover problems that require more extensive work
and/or parts than originally thought.
We will always keep you informed!

Things we feel are special about us!
If you just can't come to us, We Can Come To You!
If your computer is in East Tennessee, Southern Virginia or Western North Carolina, we will
come to your home or office and repair it, for a small service and travel charge. Save yourself
the trouble and assle of disconnecting everything and transporting your computer to a service
shop.

Give us a call: 423-213-5239
We repair most makes and models of PCs.

"If We Can't Fix It, We Won't Charge You!"

I wouldn't say it if it wasn't true!

Too Far Away?
Probably not! Many good people think enough of our services that they ship their computer to
us for repairs. We receive computers from all over North America.
Please contact us 423-213-5239 or E-Mail Us ( cj@pcdreams.us ) before you ship your
computer.
Please read our shipping page for shipping instructions.

What to Watch For
It really hurts me to say this but, most all computer repair shops are staffed with either
incompetents or out-right crooks. (See: PC-World). Much like the old T.V. repair business or
some auto repair places that are run by folks that know little more than you about TVs or cars,
or if they are technically inclined, they may realize their customers are easily fooled into paying
for repairs they don't need. As PC-World found out in their recent undercover study of both
nationwide computer service centers and small "Mom and Pop" computer shops, that
somewhere around 80 or 90 percent of them either couldn't fix the problem or sold them
hundreds of dollars of unneeded parts. That's eight or nine out of ten!
In my opinion, incompetents should get out of the business and the crooks should be drawn and
quartered. After spending over 15 years designing, building and servicing all types of computer
systems, I have absolutely NO respect for those who would degrade my profession.

How Can I Tell the Good From the Bad?
That's the $1 Million dollar question! Just because a computer shop looks sharp and well-
organized does not insure they are competent and honest. Conversely a dark messy shop
doesn't necessarily indicate any lack of talent or skills.
One of the best ways to find quality computer service is to ask around, and one of the best
places to ask is the local ISP "Internet Service Provider". ISPs deal with hundreds of service
needs, from their customers, each year. Ask the local ISP if they sell or service computers! If
they do, their advice may be somewhat suspect. If they don't, you can bet they know the best
computer repair places around. If you are a customer of a local ISP give them a call, if not,
check your yellow pages and call two or three local Internet Service Providers.
A few more things that may help you find a competent technician to entrust with your computer:
Ask them how long they have been in business. 10 years is a good start!

Check with the Better Business Bureau about a particular computer business.
Make sure you receive ALL your old parts back.
You may even want to put a distinctive mark on some of the more expensive components inside
your computer, such as; the hard drive, the main board, memory, video card, etc.
Ask for a written statement about how they will treat your computer and it's data. (See our
following policy statement, as an example.)

Nothing but the best!
We use only the highest quality repair parts for all of our service work.
Our repair components are generally of a higher quality then the original parts used when your
computer was originally constructed.

You can rest assured!
Your computer will be serviced by the most competent and proficient professionals in the
industry.
Once you become our client, you can always call us for help on any computer related problem
or
question.

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End of policy statement